Never Split the Difference By Chris Voss

Never Split the Difference by former FBI hostage negotiator Chris Voss is a game-changing negotiation manual that flips traditional advice on its head. Based on real-life crisis situations, Voss reveals the psychological tactics he used to save lives—and shows you how to use them to close deals, defuse conflict, and influence outcomes in everyday life.

Forget compromising. Voss teaches you how to get what you want without giving up what matters most by mastering emotional intelligence, tactical empathy, and powerful conversation control.

Core strategies include:

• Mirroring & Labeling – Subtle tools that create instant trust and disarm resistance

• The “Accusation Audit” – Neutralize objections before they’re even voiced

• Calibrated questions – Questions that steer people toward your solution without resistance

• Why “No” is often better than “Yes” in negotiation

• The power of tone, silence, and delivery in controlling outcomes